Q: My documents have an E5 Anti Theft Device Endorsement listed - what is this?

A: If you have advised us that the bike is fitted with a commercially manufactured or installed anti theft device and this is not fully operational whilst the bike is left unattended, there will be no cover under Section 1 of this policy.

If you have advised us that the bike is fitted with a commercially manufactured or installed anti theft device and this is not fully operational whilst the bike is left unattended, there will be no cover under Section 1 of this policy.

Q: My documents have an E4 Garaging Excess Endorsement listed - what is this?

A: If you have advised us that the motorcycle is kept in a locked garage and you do not keep the insured motorcycle in a locked private garage between 10 PM and 6 AM, whilst the insured motorcycle is parked at or in the proximity of your private dwelling, there will be an additional excess of $625.00 for each claim under Section 1 for loss or damage to the insured motorcycle as a result of theft; attempted theft; or malicious damage, irrespective of the time of loss. This additional excess will be added to the basic excess referred to in E1, as well as any other excesses which may apply.

If you have advised us that the motorcycle is kept in a locked garage and you do not keep the insured motorcycle in a locked private garage between 10 PM and 6 AM, whilst the insured motorcycle is parked at or in the proximity of your private dwelling, there will be an additional excess of $625.00 for each claim under Section 1 for loss or damage to the insured motorcycle as a result of theft; attempted theft; or malicious damage, irrespective of the time of loss. This additional excess will be added to the basic excess referred to in E1, as well as any other excesses which may apply.

Q: Is my car No Claims Discount (NCD) transferable to my bike policy?

A: No, your car NCD is not transferable to your bike policy.

No, your car NCD is not transferable to your bike policy.

Q: How long is my No Claims Discount (NCD) valid after not having insurance?

A: We accept your No Claims Discount (NCD) for 12 months after the expiry or cancellation of your last insurance policy.

We accept your No Claims Discount (NCD) for 12 months after the expiry or cancellation of your last insurance policy.

Q: I have an International driving licence: Does eBike accept International licences?

A: eBike does not accept international licences for our bike policies.

eBike does not accept international licences for our bike policies.

Q: I am getting a new bike, but I don't have the registration number what should I do?

A: You do not need a registration number to produce a quote. You need a valid registration number in order for your policy to be valid.

You can insure you bike on the last 6 digits of the frame number (also known as the chassis or VIN number).

This will produce a policy which will be sufficient to register your bike.

When you are issued with the registration number you must update your policy within 14 days.

Q: What happens if you have not got my bike on the eBike insurance system?

A: In this instance you should email ratings@ebikeinsurance.com.au with full details of the bike and we will look into the matter for you.
If your vehicle is not listed; you should not use the nearest alternative as this could invalidate your insurance.

Please note - if you have a Piaggio or a Vespa please look under Vespa-Piaggio, Vespa and Piaggio on the bike list.

For this enquiry, please email us at enquiries@ebikeinsurance.com.au with full details of the bike and we will look into the matter for you.

Don't forget - if you have a Piaggio or a Vespa please look under Vespa-Piaggio, Vespa and Piaggio on the bike list before contacting us.

Q: What happens if my security system/device/immobiliser is not listed on the system?

A: Please email our friendly helpdesk at helpdesk@ebikeinsurance.com.au with full details of the device and we will look into the matter for you.

For this enquiry, please email us at enquiries@ebikeinsurance.com.au with full details of the device and we will look into the matter for you.

Q: Do I have third party cover to ride someone elses bike? Can I get temporary cover on someone bike?

A: We do not provide policy coverage for these situations.

We do not provide policy coverage for these situations.

Q: Do you insure cars as well?

A: Yes. You can obtain a quote on your car via www.ecarinsurance.com.au.

Yes. You can obtain a quote on your car via www.ecarinsurance.com.au.

Q: Can you fax or send a certificate of currency to the dealer I am buying a bike from?

A: Yes, once the policy is paid for we can send a certificate of currency confirming the cover.

Your policy documents will be emailed to you on the next working day and you use them to verify your policy cover.

Q: Can I have two bikes on the same policy but with different levels of cover?

A: No, the cover relates to the policy only and not individual bikes. You can insure up to 4 bikes on the policy with the same level of policy coverage.

No, the cover relates to the policy only and not individual bikes.

You can insure up to 4 bikes on the policy with the same level of policy coverage.

Q: My policy is not live yet but I want to make changes to it, why can't I?

A: After you have clicked and paid for the policy, you cannot make changes until the policy has commenced.

So before you buy the policy make sure all the details are correct.

After you have clicked buy Now and paid for the policy, you cannot make changes until the policy has commenced. So before you buy the policy make sure all the details are correct.

Q: What is continuous riding?

A: The number of complete years back from today's date that you have been road riding.

The number of complete years back from today's date that you have been road riding.

Q: I have NCD of 5 months with my current insurer if I come to your company can you build upon that 5 months?

A: No, if you cancel the previous policy you will lose any partial no claims bonus that you have started to build.

No, if you cancel the previous policy you will lose any partial no claims bonus that you have started to build.

Q: I have just had a new security device added to my bike. Do I need to send you the certificate as proof of installation?

A: No, just keep it in safe place for future reference, we may need you to produce it as proof of installation should you make a claim.

No, just keep it in safe place for future reference, we may need you to produce it as proof of installation should you make a claim.

Q: I want to see how much it would be to insure my bike for Fire and Theft Only cover, but can't seem to do this?

A: This cover is not available on its own. This cover is only available as an adjustment on an existing policy that is either on Comprehensive or Third Party Fire and Theft cover.

This cover is not available on its own. This cover is only available as an adjustment on an existing policy that is either on Comprehensive or Third Party Fire and Theft cover.

Q: What defines a garage under the policy?

A: A garage is defined as a lock secured building with a roof.
A shed may be accepted on occasions but you need to contact the eBike insurance Helpdesk on 1300 880 510 for approval.

A garage is defined as a lock secured building with a roof.

A shed may be accepted on occasions but you need to contact the eBike insurance Helpdesk on 1300 880 510 for approval.

Q: If I install an approved alarm and immobiliser, what impact would that have on the premium?

A: If you install an approved security device you will receive a discount.

If you install a rated security device you will receive a discount.

Q: Do you insure electric bikes?

A: No.

No.

Q: How can I unsubscribe from your email list?

A: You can unsubscribe at any time by emailing us at helpdesk@ebikeinsurance.com.au. In the email please put unsubscribe marketing material in the subject box.

You can unsubscribe at any time by emailing us on enquiries@ebikeinsurance.com.au In the email please put ‘unsubscribe – marketing material’ in the subject box.

Q: Do you insure cars and bikes on a joint policy? ie one policy for the two vehicles.

A: No, we are developing systems to accommodate this option.

No, we are developing systems to accommodate this option.

Q: Is My No Claims Discount Protected? Is My No Claims Discount Guaranteed?

A: If you have 5 or more years No Claims Bonus then this is automatically protected and guaranteed for life. This means that once you have 5 years or more NCD then we will not reduce your No Claims Bonus following any number of claims.
Protected No Claims Bonus and the Guarantee for life are not available for those with less than 5 years No Claims Bonus.

If you have 5 or more years No Claims Bonus then this is automatically protected and guaranteed for life. This means that once you have 5 years or more NCD then we will not reduce your No Claims Bonus following any number of claims.

Protected No Claims Bonus and the Guarantee for life are not available for those with less than 5 years No Claims Bonus.

Q: How do I make changes to my policy?

A: Log on to the eBike insurance website, go to the 'Customer Log In' area on the left hand side and enter your policy number and email address.

This will take you into 'Your Account' and at the bottom of the screen click 'Make Changes to Your Policy' and a series of options will be available to you.

Log on to the eBike insurance website, go to the 'Customer Log In' area on the left hand side and enter your policy number and email address.
This will take you into 'Your Account' and at the bottom of the screen click 'Make Changes to Your Policy' and a series of options will be available to you.

Q: How do I change my address?

A: Log on to the eBike insurance website, go to the 'Customer Log In' area on the left hand side and enter your policy number and email address.

This will take you into 'Your Account' and at the bottom of the screen click 'Make Changes to Your Policy', select the 'Change your Address' option to and follow the easy steps.

Log on to the eBike insurance website, go to the 'Customer Log In' area on the left hand side and enter your policy number and email address.
This will take you into 'Your Account' and at the bottom of the screen click 'Make Changes to Your Policy', select the 'Change your Address' option to and follow the easy steps.

Q: How Do I Change My Email Address or Contact Telephone Number?

A: Log on to the eBike insurance website, go to the 'Customer Log In' area on the left hand side and enter your policy number and email address.

Go to go 'Your Account' and click on 'Contact Details: View/Amend' and clicking the edit icon next to your email address or telephone number this will take you to a screen and allow you to make the change.
Please remember to click on 'Update Details' or the change will not take place.

Log on to the eBike insurance website, go to the 'Customer Log In' area on the left hand side and enter your policy number and email address.
Go to go 'Your Account' and click on 'Contact Details: View/Amend' and clicking the edit icon next to your email address or telephone number this will take you to a screen and allow you to make the change. Please remember to click on 'Update Details' or the change will not take place.

Q: What is a voluntary excess? How do I find out what my excess is?

A: The voluntary excess is the amount you pay towards a claim in addition to the standard or compulsory excess.
When taking out or renewing your policy your total excess is shown when you click on 'View Excesses and Endorsements' on the quotation page.
Once you have taken out a policy your excesses are shown on the policy schedule.

The voluntary excess is the amount you pay towards a claim in addition to the standard or compulsory excess. When taking out or renewing your policy your total excess is shown when you click on 'View Excesses and Endorsements' on the quotation page. Once you have taken out a policy your excesses are shown on the policy schedule.

Q: How do I change my bike on the policy?

A: Log on to the eBike insurance website, go to the 'Customer Log In' area on the left hand side and enter your policy number and supplied email address. Go to the bottom of the screen and click, 'Make changes to your Policy'. Select, 'Add, Remove or Update bike(s) and cover'. Click on your current bike and change its details to those of your new bike. Once this has been confirmed and the payment the change will take place.

Log on to the eBike insurance website, go to the 'Customer Log In' area on the left hand side and enter your policy number and email address. Go to the bottom of the screen and click, 'Make changes to your Policy'. Select, 'Add, Remove or Update bike(s) and cover'. Click on your current bike and change its’ details to those of your new bike. Once this has been confirmed then the change will take place.

Q: How do I add another or additional bike(s) to my policy?

A: Go to the eBike insurance homepage, go to the 'Customer Log In' area on the left hand side and enter your policy number and email address.
At the bottom of the screen click 'Make Changes to Your Policy'. Select 'Add, Remove or Update Bike(s) and Cover' option. Click on 'Add a New Bike' and follow the easy steps.

Go to the eBike insurance homepage, go to the 'Customer Log In' area on the left hand side and enter your policy number and email address. At the bottom of the screen click 'Make Changes to Your Policy'. Select 'Add, Remove or Update Bike(s) and Cover' option. Click on 'Add a New Bike' and follow the easy steps.

Q: How do I remove a bike from my policy?

A: Go to eBike insurance website, click on the 'Customer Log In' area on the left hand side and enter your policy number and supplied email address. Go to the 'Make Changes to Your Policy and select 'Add, Remove or Update Bike(s) and Cover'. Your bike(s) will be listed. Click the delete icon to the right of the bike(s) you wish to remove (it looks like a rubbish bin) and follow the easy steps. Once confirmed your bike(s) will be removed. Please note that you need to have at least one bike active on your policy.

Go to eBike insurance website, click on the 'Customer Log In' area on the left hand side and enter your policy number and email address. Go to the 'Make Changes to Your Policy’ and select 'Add, Remove or Update Bike(s) and Cover'. Your bike(s) will be listed. Click the delete icon to the right of the bike(s) you wish to remove (it looks like a rubbish bin) and follow the easy steps. Once confirmed your bike(s) will be removed. Please note that you need to have at least one bike active on your policy.

Q: How do I make more than one change at the same time? How do I do multiple changes?

A: Go to the eBike insurance website homepage, go to the 'Customer Log In' area on the left hand side and enter your policy number and email address.
Go to 'Your Account' and select 'Make Changes to Your Policy' and from a series of options (you may have to scroll down the list). select 'Make Multiple Changes' and follow the easy steps.

Go to the eBike insurance website homepage, go to the 'Customer Log In' area on the left hand side and enter your policy number and email address. Go to 'Your Account' and select 'Make Changes to Your Policy' and from a series of options (you may have to scroll down the list). select 'Make Multiple Changes' and follow the easy steps.

Q: What is an incomplete mid-term adjustment?

A: An incomplete Mid-term Adjustment is when you have tried to make a change to your policy, but have not completed the change.
To complete the change you will need to click on the edit icon to the right hand side of the relevant event on the 'Your Account' screen (this icon looks like a piece of paper). This will take you back into the quotation for the change and enable you to complete it.
If you do not want to action the change then clicking on the delete button (looks like a rubbish bin) will remove this from your account.

An incomplete Mid-term Adjustment is when you have tried to make a change to your policy, but have not completed the change.

To complete the change you will need to click on the edit icon to the right hand side of the relevant event on the 'Your Account' screen (this icon looks like a piece of paper). This will take you back into the quotation for the change and enable you to complete it.

If you do not want to action the change then clicking on the delete button (looks like a rubbish bin) will remove this from your account.

Q: Do you give discounts for Clubs?

A: No, at present we do not give Club discounts.

No, at present we do not give Club discounts.

Q: If I have a breakdown will this affect my No Claims Bonus? Will it count as a claim against my insurance policy?

A: No, Breakdown Cover is included as an additional benefit under your insurance policy but it does not affect your No Claims Bonus.
The Breakdown Policy covers you for up to 4 callouts per period of insurance.
Please refer to the Breakdown Assistance Policy in your Policy document for the specific terms and conditions.

No, Breakdown Cover is included as an additional benefit under your insurance policy but it does not affect your No Claims Bonus.

The Breakdown Policy covers you for up to 4 callouts per period of insurance.

Please refer to the Breakdown Assistance Policy in your Policy document for the specific terms and conditions.

Q: How do I make a Claim?

A: It is important that you report any claim you wish to make against your eBike insurance policy as soon as possible.
To report a claim please telephone our claims notification helpline on 1300 272 010.
When you call have your current certificate of eBike insurance policy details ready together with full details of the incident for our Claims operators to take down and they will provide every assistance to ensure the least inconvenience to you.
To report a breakdown recovery claim please telephone 1800 008 616 (24 hours a day, 365 days a year).

It is important that you report any claim you wish to make against your eBike insurance policy as soon as possible.

To report a claim please telephone our 24 hour claims notification helpline on 1300 552 018.

When you call have your current certificate of eBike insurance policy details ready together with full details of the incident for our Claims operators to take down and they will provide every assistance to ensure the least inconvenience to you.

To report a breakdown recovery claim please telephone 1800 008 616 (24 hours a day, 365 days a year).

Q: Will you cover me for taking the bike on a test drive/ride? Do you do one day test insurance?

A: No, we do not provide cover for test drives and or test rides.
If you are thinking of buying a bike from a dealer then they usually provide cover for test drives and or rides.

No, we do not provide cover for test drives and or test rides.

If you are thinking of buying a bike from a dealer then they usually provide cover for test drives and or rides.

Q: How do I change / cancel my Direct Debit details? How do I change the date of my Direct Debit payment?

A: You need to contact Principal Finance Limited directly in regard to any Direct Debit questions.
There contact details are:

Telephone: 08 8362 3644;

Fax: 08 8362 0644;

Email: mailbox@principal.com.au

Write to: Customer Service, Principal Finance Pty Ltd, 2 Beulah Road, Norwood SA 5067

You need to contact Principal Finance Limited directly in regard to any Direct Debit questions.

There contact details are:
Telephone: 08 8362 3644;
Fax: 08 8362 0644;
Email: mailbox@principal.com.au
Write to: Customer Service, Principal Finance Pty Ltd, 2 Beulah Road, Norwood SA 5067

Q: Where can I view your Privacy Policy?

A: Our Privacy Policy can be found within our Product Disclosure Statement which can be viewed on our website.

Our Privacy Policy can be found within our Product Disclosure Statement which can be viewed on our website.

Q: Where can I view your Policy Wording?

A: You can view our Policy Wording by clicking on the Disclosure Statement link on the left hand side of the Homepage.

You can view the Policy Wording by clicking on the Product Disclosure Statement on the left hand side of the Homepage.

Q: Do you insure Trikes or Quad Bikes?

A: No, we do not cover trikes or quad bikes.

No, we do not cover trikes or quad bikes.

Q: How can I pay for my bike insurance securely online?

A: You can pay for your bike insurance annually or monthly. Annual and PAYG payments can be made using either a Visa or Mastercard credit card or debit card. Monthly payments can be made from a nominated bank account by direct debit.

We currently accept: Credit Cards - Mastercard Credit Card and Visa Card Credit and there is a 2% fee on these payments. Debit Cards – Mastercard Debit Card and Visa Debit Card and no additional fees apply. We are unable to accept payment by cash, cheque, standing order, postal order or direct credit.

Q: What are the rider age limits on your policy?

A: You are able to take out a policy as long as you are between the ages of 16 and 70, and appropriately licenced.

You are able to take out a policy as long as you are between the ages of 16 and 70.

Q: Do I Get Breakdown Cover With My Policy?

A: eBike insurance policies provide home start and Breakdown Assistance as an integral part of your policy.
You will be covered for emergency roadside repairs, home start, recovery of your bike if it cannot be repaired and transportation to your onward destination if required.
See your policy document for the significant benefits and features of breakdown assistance.

eBike insurance policies provide home start and Breakdown Assistance as an integral part of your policy.You will be covered for emergency roadside repairs, home start, recovery of your bike if it cannot be repaired and transportation to your onward destination if required.

See your policy document for the significant benefits and features of breakdown assistance.

Q: How can I contact you?

A: You can contact us by emailing our friendly helpdesk at helpdesk@ebikeinsurance.com.au.

You can find details of how to contact us by clicking on the Contact button at the top of the homepage.

All Quotations or Changes to your policy must be done online, we are unable to give Quotes or Make Changes to Your Policy by telephone, post or email.

Q: What levels of cover do you offer?

A: We offer cover at the following levels:

Comprehensive
This includes accidental/own damage cover and cover against fire and theft. It also covers you against claims made against your insurance by Third Parties.

Third Party Fire and Theft
This includes cover against Fire and Theft. It also covers you against claims made against your by Third Parties, but does not cover you against accidental/own damage.

Third Party Only
This covers you against claims made against you by Third Parties only. Your bike(s) is/are not covered against accidental/own damage, fire or theft.

Limited Fire and Theft Only
This is only available as a mid-term adjustment/change to an existing policy and only if the bike(s) is/are garaged. It is not available if your existing cover is Third Party Only.
This covers your bike(s) against fire and theft only.
It does not cover you to ride your bike or against accidental/own damage or for claims made against you by Third Parties.

We offer cover at the following levels:

Comprehensive
This includes accidental/own damage cover and cover against fire and theft. It also covers you against claims made against your insurance by Third Parties.

Third Party Fire and Theft
This includes cover against Fire and Theft. It also covers you against claims made against your by Third Parties, but does not cover you against accidental/own damage.

Third Party Only
This covers you against claims made against you by Third Parties only. Your bike(s) is/are not covered against accidental/own damage, fire or theft.

Limited Fire and Theft Only
This is only available as a mid-term adjustment/change to an existing policy and only if the bike(s) is/are garaged. It is not available if your existing cover is Third Party Only.This covers your bike(s) against fire and theft only.It does not cover you to ride your bike or against accidental/own damage or for claims made against you by Third Parties.

Q: What is the Duty of Disclosure?

A: Under the Insurance Contracts Act 1984, you have a Duty of Disclosure to the Insurer on every matter that you know, or could reasonably be expected to know, that could be relevant to the Insurer decision whether to accept the risk of the insurance and if so, on what terms.

You have the same duty to disclose those matters to the Insurer before you renew,extend, vary or reinstate a contract of general insurance.

nder the Insurance Contracts Act 1984, you have a Duty of Disclosure to the Insurer on every matter that you know, or could reasonably be expected to know, that could be relevant to the Insurer’s decision whether to accept the risk of the insurance and if so, on what terms.

You have the same duty to disclose those matters to the Insurer before you renew,extend, vary or reinstate a contract of general insurance.

Your duty however does not require disclosure of a matter:

• that diminishes the risk to be undertaken by the Insurer;
• that is common knowledge;
• that your Insurer knows or in the ordinary course of business, ought to know;
• as to which compliance with your duty is waived by the Insurer.

Failure to disclose any material information or inaccuracies in the information given could invalidate your insurance cover and mean that part or all of your claim may not be paid.

eBike Insurance expect you to provide complete and accurate information when you take out your insurance policy, throughout the lifetime of the policy and when you renew your insurance. If you are unsure about disclosing any information please contact the eBike Helpdesk on 1300 880 510 for guidance.

Always keep copies of correspondence sent or received concerning your insurance.

Q: Do I have to tell you about my Conviction(s) ?

A: You must advise us of any Convictions when taking out a policy, or as soon after receiving the Conviction as you reasonably can. Failure to disclose any material information or inaccuracies in the information given could invalidate your insurance cover and/or mean that part or all of your claim may not be paid.

You must advise us of any Convictions when taking out a policy, or as soon after receiving the Conviction as you reasonably can. Failure to disclose any material information or inaccuracies in the information given could invalidate your insurance cover and/or mean that part or all of your claim may not be paid.

Q: What is an annual Policy?

A: The eBike Motorcycle Policy is an annual policy that offers outstanding cover and flexibility.
The Policy cover allows

1. Up to 4 riders on 4 different bikes at excellent rates
2. Suspension of your policy and benefit from Fire and Theft cover when you are not using your bike providing it is garaged at your home address
3. Market leading cover including New Motorcycle Replacement
4. Maximum NCD guaranteed for life
5. Maintain your policy on-line: log on to change your bike details, add a rider or renew your policy at your convenience.

The eBike Motorcycle Policy is an annual policy that offers outstanding cover and flexibility.

Q: Can a Named Rider ride all of my Bikes?

A: Yes, provided the named rider's licence (including learner riders) allows for it, any named rider is covered to ride any of the bikes on a policy.
For example, if you have 4 bikes on your policy and 4 named riders (and their licences allow for it), then any of the 4 riders would be covered to ride any of the 4 bikes automatically.

Yes, provided the named rider's licence (including learner riders) allows for it, any named rider is covered to ride any of the bikes on a policy.

For example, if you have 4 bikes on your policy and 4 named riders (and their licences allow for it), then any of the 4 riders would be covered to ride any of the 4 bikes automatically.

Q: How do I renew my policy?

A: If you have an annual policy and wish to renew or change any details, all you need to do is log onto your account via the 'Customer Log In' on the left hand side of the homepage.
Once you are in 'Your Account' then you need to click on 'Confirm Renewal'. This will take you to the check details screen and if all is ok then you are able to renew by clicking on 'Next Step' and following this through to payment.

By clicking on "Confirm Renewal" you are not committing your self to renewing your policy. If you do not pay for your policy before the renewal date and time then the policy will automatically lapse and cannot then be reinstated.
If you renew your policy you will be unable to make any further changes until after your policy renewal date.

For Pay As You Go Policies

If you are paying for one of these policies either by Credit or Debit Card you do not have to do anything as these policies renew automatically each month until you cancel.

If you have an annual policy and wish to renew for another year all you need to do is to log in to log into your account area via the

Q: Are there any mileage restrictions on your policy?

A: There are no mileage limitations on the policy.

There are no mileage limitations on the policy.

Q: How do I change my bike's registration number?

A: To change to your policy details you will need to log onto 'Your Account'. To do this, from the eBike homepage, go to the 'Customer Log In' area on the left hand side and enter your policy number and email address.
This will take you into 'Your Account'. At the bottom of the screen click 'Make Changes to Your Policy'. This will give you a series of options. Select 'Add, Remove or Update Bike(s) and Cover'. Once you have done this, click on the bike you wish to update and this will allow you to change the details and the change will take place.

To change to your policy details you will need to log onto 'Your Account'. To do this, from the eBike homepage, go to the 'Customer Log In' area on the left hand side and enter your policy number and email address.

This will take you into 'Your Account'. At the bottom of the screen click 'Make Changes to Your Policy'. This will give you a series of options. Select 'Add, Remove or Update Bike(s) and Cover'. Once you have done this, click on the bike you wish to update and this will allow you to change the details and the change will take place.

Q: How do I change the level of cover? e.g. I want to change from Comprehensive to Third Party Fire and Theft Cover.

A: To change to your policy you will need to log onto 'Your Account'. To do this, from the eBike homepage, go to the 'Customer Log In' area on the left hand side and enter your policy number and email address.



This will take you into 'Your Account'. At the bottom of the screen click 'Make Changes to Your Policy'. This will give you a series of options. Select 'Add, Remove or Update Bike(s) and Cover'. Once you have done this, your bike(s) will be displayed. Click on 'Next Step' and this will take you to the screen where you can change the level of cover. Follow this through and once this has been confirmed then the change will take place from the date and time you have specified.



Please note that the level of cover relates to the policy and not to individual bikes. You cannot have two different bikes on a policy at different levels of cover.

To change to your policy you will need to log onto 'Your Account'. To do this, from the eBike homepage, go to the 'Customer Log In' area on the left hand side and enter your policy number and email address.

This will take you into 'Your Account'. At the bottom of the screen click 'Make Changes to Your Policy'. This will give you a series of options. Select 'Add, Remove or Update Bike(s) and Cover'. Once you have done this, your bike(s) will be displayed. Click on 'Next Step' and this will take you to the screen where you can change the level of cover. Follow this through and once this has been confirmed then the change will take place from the date and time you have specified.

Please note that the level of cover relates to the policy and not to individual bikes. You cannot have two different bikes on a policy at different levels of cover.

Q: Do you provide cover for couriers or fast food delivery?

A: You need select appropriate cover when completing the quote process.



When you are in the Cover screen, you will be asked what class of use do you require and a drop down box will appear with the options for you to chose from.

You need select appropriate cover when completing the quote process.

When you are in the Cover screen, you will be asked ‘What class of use do you require ?’ and a drop down box will appear with the options for you to chose from.

Q: Do you charge for Credit or Debit Card Payments?

A: Payments by Debit Card attract no additional fees.



Due to the additional charges imposed upon us by our bankers Credit Card payments attract an additional fee of 2%.

Due to the additional charges imposed upon us by our bankers Credit Card payments attract an additional fee of 2%.

Q: I am buying a new bike, but don't own it yet, will you insure me?

A: To obtain cover from ourselves you need to be the legal owner and registered keeper of the bike or bikes that you are looking to insure.



If you are looking to get a quotation on a bike that you do not own yet, but are looking to buy, then you can safely answer the question 'Are you the owner and registered keeper of the bike?' as Yes. This quotation would then be obtained on the assumption that you will be the owner and registered keeper of the bike should you decide to buy it and insure the bike with ourselves.

To obtain cover from ourselves you need to be the legal owner and registered keeper of the bike or bikes that you are looking to insure.

If you are looking to get a quotation on a bike that you do not own yet, but are looking to buy, then you can safely answer the question 'Are you the owner and registered keeper of the bike?' as Yes. This quotation would then be obtained on the assumption that you will be the owner and registered keeper of the bike should you decide to buy it and insure the bike with ourselves.

Q: How can I change the start date and time of my policy?

A: Once you have taken out a policy you are unable to change the start date and time online.



If you urgently need to change the inception date and time you will need to either email our friendly helpdesk at helpdesk@ebikeinsurance.com.au or call us on 1300 880 510 (this line is available only between 9am and 5.30pm Monday to Friday)



Please note that we are unable to change the inception date and time of your policy once the policy has commenced.

Once you have taken out a policy you are unable to change the start date and time online.

If you urgently need to change the inception date and time you will need to either email us at enquiries@ebikeinsurance.com.au or call us on 1300 880 510 (this line is available only between 9am and 5.00pm Monday to Friday)

Please note that we are unable to change the inception date and time of your policy once the policy has commenced.

Q: Do you do one day/temporary cover?

A: No, all of our other policies provide annual cover.

No, all of our other policies provide annual cover.

Q: How do I get a quote? Can I get a quote over the telephone?

A: All Quotations have to be done online.
To get a quote all you need to do is click on the Annual Policy button that is located on the homepage.

All Quotations have to be done online. To get a quote all you need to do is click on the Annual Policy button that is located on the homepage.

Q: What classes of use are available? Can I commute? Can I use my bike for business use?

A: For Annual Policies the following classes of cover are available:



Social, Domestic, Pleasure and Commuting.

Social, Domestic, Pleasure and Commuting will allow all riders to use the motorcycle for private use and to commute to a permanent place of work. There would be no delivery or courier use though.



Business use (class 1).
Business use (class 1) will allow all riders to use the motorcycle for private use and to commute to a permanent place of work. The policyholder may also use the motorcycle in connection with his/her business or profession. There would be no use for any delivery or courier use though.



Delivery/Courier Use.
Delivery/Courier use should only be selected if the policyholder's occupation is a courier or delivery rider. As well as the standard private use the policyholder will be covered for use of the motorcycle in connection with his/her occupation.

For Annual Policies the following classes of cover are available:

Social, Domestic, Pleasure and Commuting.
Social, Domestic, Pleasure and Commuting will allow all riders to use the motorcycle for private use and to commute to a permanent place of work. There would be no delivery or courier use though.

Business use (class 1). Business use (class 1) will allow all riders to use the motorcycle for private use and to commute to a permanent place of work. The policyholder may also use the motorcycle in connection with his/her business or profession. There would be no use for any delivery or courier use though.

Delivery/Courier Use. Delivery/Courier use should only be selected if the policyholder's occupation is a courier or delivery rider. As well as the standard private use the policyholder will be covered for use of the motorcycle in connection with his/her occupation.

Q: Amend the Date of Birth For a Rider

A: Follow the instructions below to Amend the Date of Birth For a Rider.



In order to make changes to your policy you will need to log onto 'Your Account'. To do this, from the eBike homepage, go to the 'Customer Log In' area on the left hand side and enter your policy number and email address. This will take you into 'Your Account'. At the bottom of the screen click 'Make Changes to Your Policy'. This will give you a series of options. Select Amend Date of Birth for A Rider.



Click on the rider whose date of birth you are amending and follow the easy steps. Once confirmed the details will be changed from the date and time you have selected.



Please Note: This option enables you to change the date of birth of a rider or rider(s) only. If you wish to make other changes to a rider's details at the same time use the option 'Add, Remove or Update Rider(s)' instead.

Follow the instructions below to Amend the Date of Birth For a Rider.

In order to make changes to your policy you will need to log onto 'Your Account'. To do this, from the eBike homepage, go to the 'Customer Log In' area on the left hand side and enter your policy number and email address. This will take you into 'Your Account'. At the bottom of the screen click 'Make Changes to Your Policy'. This will give you a series of options. Select ’Amend Date of Birth for A Rider’.

Click on the rider whose date of birth you are amending and follow the easy steps. Once confirmed the details will be changed from the date and time you have selected.

Please Note: This option enables you to change the date of birth of a rider or rider(s) only. If you wish to make other changes to a rider's details at the same time use the option 'Add, Remove or Update Rider(s)' instead.

Q: Update Rider Licence Type

A: Follow the instructions below to Update Rider Licence Type:



In order to make changes to your policy you will need to log onto 'Your Account'. To do this, from the eBike homepage, go to the 'Customer Log In' area on the left hand side and enter your policy number and email address. This will take you into 'Your Account'. At the bottom of the screen click 'Make Changes to Your Policy'. This will give you a series of options. Select 'Update Rider Licence Type'.



Click on the rider whose licence type you are amending and follow the easy steps. Once confirmed the details will be changed from the date and time you have selected.



Please note: This option enables you to change the licence type of a rider or rider(s) only. If you wish to make other changes to a rider's details at the same time use the option 'Add, Remove or Update Rider(s)' instead.

Follow the instructions below to Update Rider Licence Type:

In order to make changes to your policy you will need to log onto 'Your Account'. To do this, from the eBike homepage, go to the 'Customer Log In' area on the left hand side and enter your policy number and email address. This will take you into 'Your Account'. At the bottom of the screen click 'Make Changes to Your Policy'. This will give you a series of options. Select “Update Rider Licence Type”.

Click on the rider whose licence type you are amending and follow the easy steps. Once confirmed the details will be changed from the date and time you have selected.

Please note: This option enables you to change the licence type of a rider or rider(s) only. If you wish to make other changes to a rider's details at the same time use the option 'Add, Remove or Update Rider(s)' instead.

Q: How do I go about canceling my policy?

A: In order to cancel your policy you need to log onto your account. To do this, from the eBike homepage go to the customer log in area on the left hand side and enter your policy number and supplied email address. This will take you to the 'Your account screen'. Click on the 'make changes to your policy'. This will give you a series of options. Scroll down until you see the option 'cancel your policy'. Click it, then select the time and date you want the policy to be cancelled. Follow the steps through to the end as you did when you took the policy out. Click confirm changes and follow the instructions to the end. Upon successful completion your policy will be cancelled.

If the insurance has commenced and provided that you have not made a claim, you will be entitled to a refund of the premium paid, subject to a deduction for the time you have been on cover and a deduction for our administration costs.

To cancel a policy log onto www.ebikeinsurance.com.au and select the ‘Make A Change To Your Policy’ option and click on the ‘Cancel Policy’ option.

These insurance policies are arranged for a period of 12 months and you are required to pay the full amount stated. If you cancel the insurance before expiry date, other than in accordance with the above and there have been no claims, you will be refunded a prorate amount less a $75.00 (excl GST) cancellation fee.Should you be entitled to a refund, a cheque will be issued and sent to you within 10 working days. The cost of add-on products that you purchase will be non-refundable (other than in accordance with the above charges. If there are any unpaid monies when the policy is cancelled, we may withhold documents such as no claims bonus to which you are entitled, until full payment is made. If you paid the premium by instalments the credit charges made by the premium finance provider will not be refunded.

Q: What law is the policy governed by?

A: Australian Law

Australian Law

Q: How can I get proof of my NCD?

A: When you cancel your policy you will receive a cancellation schedule through the post which will provide details of any No Claims Discount that you are entitled to.



If you have mislaid this then please email us at enquiries@ebikeinsurance.com.au .

When you cancel your policy you will receive a cancellation schedule through the post which will provide details of any No Claims Discount that you are entitled to.

If you have mislaid this then please email us at enquiries@ebikeinsurance.com.au .

Q: If I choose market value how do I know how much my bike is insured for?

A: Market value is the reasonable cost to replace your vehicle with one of the same make, model, age and condition as your vehicle at the time of loss or damage. It does not include any allowance for warranty, stamp duty or transfer costs.
If you want an idea of what your car may be worth you can search for your car at www.redbook.com.au, or a similar reference

Market value is the reasonable cost to replace your vehicle with one of the same make, model, age and condition as your vehicle at the time of loss or damage. It does not include any allowance for warranty, stamp duty or transfer costs.

Q: Who is the underwriter for eBike Insurance?

A: If you purchased your policy, or have a policy renewal date on or prior to 30th June 2009, your policy is underwritten by Lloyds for the remainder of the term of your policy.

If you purchased your policy, or have a policy renewal date on or after 1st July 2009, your policy is underwritten by Calliden Insurance Limited.

If you purchased your policy, or have a renewal date on or prior to 30th June 2009, your policy is underwritten by Lloyds. If you purchased your policy, or have a renewal date on or after 1st July 2009, your policy is underwritten by Calliden Insurance Limited.

Q: What are the benefits of purchasing bike insurance securely online?

A: • Being able to take out insurance at a time that's suitable for you 24 hours a day, 7 days a week
• Don't have to sign any forms - ever
• No long phone queues

• Being able to take out insurance at a time that's suitable for you 24 hours a day, 7 days a week

Q: Who is E Group (Australia) Insurance Services Pty Ltd?

A: E Group (Australia) Insurance Services Pty Ltd arranges eCar and eBike Insurance. E Group (Australia) Insurance Services Pty Ltd ABN 17 097 626 750, AFS license 304247, is authorised to deal in financial products and can arrange insurance products for retail and wholesale clients.

E Group (Australia) Insurance Services Pty Ltd arranges eCar and eBike Insurance. E Group (Australia) Insurance Services Pty Ltd ABN 17 097 626 750, AFS license 304247, is authorised to deal in financial products and can arrange insurance products for retail and wholesale clients.

Q: What is the difference between a Rating 1, No Claim Discount and No Claim Bonus?

A: They are different terms for a scale that insurers use to rank your driving history and risk. Rating 1, NCD and NCB, all refer to a discount that is applied to the full premium.

They are different terms for a scale that insurers use to rank your driving history and risk. Rating 1, NCD and NCB, all refer to a discount that is applied to the full premium.